Frequently Asked Questions...

Students can find themselves in situations where they need assistance in resolving an issue or concern that impact their success at Missouri S&T.  Below are common topics of concern and guidance that may be helpful.  If you are not able to find your topic of concern below or need further guidance, please contact us at stuaff@mst.edu.

Concerns regarding academic matters are most appropriately resolved with the instructor or the Department Chair.  If concerns continue to persist, students can discuss the matter and receive advice on how to proceed from the Office of Undergraduate Studies located in 105 Norwood Hall, 573-341-7276, http://ugs.mst.edu. Students who feel that they have been discriminated against may file a grievance or informal concern/complaint by completing the following form http://titleix.mst.edu/reporting/

Academic Resources

  • Burns & McDonnell Student Success Center provides an array of services, programs, academic support, and success tools to students at every stage in their academic pursuits.  Located at 198 Toomey Hall, 573-341-7596, mstssc@mst.edu, http://studentsuccess.mst.edu/.    
  • Counseling, Disability Services and Student Wellness (CDSW) offers confidential career and personal counseling services in addition to supportive and reasonable accommodations for students with academic disabilities. Located at 204 Norwood Hall, 573-341-4211, counsel@mst.edu, http://counsel.mst.edu.
  • Learning Enhancement Across Disciplines (LEAD) provides learning assistance for over 45 courses in the form of collaborative learning centers and drop-in tutoring.  Sessions begin the second week of class and end on the Thursday of the last week of class. For more information, visit http://lead.mst.edu/index.html.
  • Math Assistance where Success Happens (MASH) is a support program designed to provide additional support for students enrolled in Math 2.  The program involves meeting outside the classroom for one hour a week with a group of other Math 2 students led by a specially trained student mentor.  For more information, visit http://studentsuccess.mst.edu/tutoring/ or contact Diane Hagni located at 207 Norwood Hall, hagnid@mst.edu, 573-341-7648.
  • Math Learning Center provides assistance for students in Math 1103, Math 1120, Math 1140, Math 1160, Math 1208, Math 1212, Math 1214, Math 1215, Math 1221 and Math 2222 located in 140 Schrenk.Math Help Room schedule http://math.mst.edu/students/mlc/.
  • The Testing Center offers accommodative testing services and a variety of testing programs which include the Missouri Math Placement test, College Level Examination Program (CLEP), Distance Education/Online tests, and professional certification testing. For more information visit http://testcenter.mst.edu or G10 Norwood Hall. You may also contact the testing center at 573-341-4638 or testctr@mst.edu.

The Student Success Center provides peer tutoring for students who have attended LEAD sessions, but still need extra help. If a student is struggling in a class that isn't listed on the schedule, the Student Success Center will try to find the student help. For more information, visit 198 Toomey Hall, 573-341-7596, http://studentsuccess.mst.edu/tutoring/.

The Writing Center helps students with any writing related task and any type of document. Located at 113 Campus Support Facility http://writingcenter.mst.edu/.

Attending class is important for your academic success.  Individual faculty members have different rules and guidelines on expectations for attendance in their class; these are typically outlined in the class syllabus. It is the discretion of each instructor to excuse the absence or allow make-up work for missed assignments and exams.  As a student, you are responsible for notifying your instructor(s), preferably ahead of time, of class absence(s) and should discuss your specific circumstance.

If you will be absent for three or more consecutive days, and the absence is due to illness or another emergency, you may choose to contact Case Management at (573) 341-4211 or cm@mst.edu to request an absence notification be issued to your current instructors and academic advisor.  If you are unable to contact Case Management, the absence notification may be requested by someone on your behalf.  A copy of the notice will be sent to you and it will be your responsibility to contact instructors as soon as possible to discuss missed work.  The case manager will typically contact you after notification is issued to offer support and assistance as you resume your academic responsibilities.

Additionally, if you visit Student Health Services, you may request a written confirmation of your visit for an illness/injury, during the time of your office visit.  Students should be aware that neither Case Management nor Student Health Services have the authority to grant excuses/exemptions from class. Absences shorter than three days can be addressed directly with the instructor per their established attendance policy.  If circumstances arise that make this challenging, contact the Case Manager for assistance.

Whenever there is a gap in a student's attendance, regardless of the reason, they must be readmitted to the University through the Office of the Registrar. The readmission application can be found on the Office of the Registrar’s website here and is due by December 15th for spring semester readmission, July 15th for fall semester readmission, or April 1 for summer semester readmission.

If a student encounters an illness or unavoidable absence within the last 3 weeks of class or during finals week, he or she may consider requesting an incomplete grade. An incomplete grade allows the student and instructor to agree on a new deadline for course completion.  If the request for an incomplete grade is granted, the transcript will display an “I” in place of the grade until all work is submitted and evaluated.  Once all the work has been evaluated, the “I” will be replaced with the official grade in the course.  Students must complete the work in which they are deficient within one calendar year from the close of the semester in which the “I” grade was recorded. Incomplete grades that are not removed within one calendar year will be changed to an "F" grade by the Office of the Registrar. Students are required to present appropriate documentation to support their request. The Incomplete Grade request form can obtained from the Office of the Registrar located at 103 Parker Hall.

Permission is required if a student desires to withdraw from classes at Missouri S&T.  Students must obtain the necessary form from the Office of the Registrar, located at 103 Parker Hall, 573-341-4181, registrar@mst.edu.  In addition to the form, students are encouraged to discuss the implications of withdrawing on their financial aid (current and future award) with the Student Financial Assistance Office located at G-1 Parker Hall, 573-341-4282, SFA@mst.edu.  If a student withdraws completely or falls below full-time status and resides in university approved housing, they need to contact Residential Life regarding their housing contract at 205 West 12th Street, 573-341-4218, reslife@mst.edu.

The full list of academic dates and deadlines is located at http://registrar.mst.edu/calendars.

It is OKAY to change advisors if you are not getting the appropriate help and/or your needs are not being met. To do so, follow the proper course of action required by your department. That is usually one of the following two methods.

  • Make the appointment to meet with the department chairperson to request a change of advisor and explain why. Complete the appropriate paperwork.
  • Identify another faculty member in the department who you would like to have as your advisor. Make an appointment with that person and request that he or she accept you as an advisee. If he or she agrees, contact the department to request the change and complete the appropriate paperwork.

For information about changing your advisor, please visit http://advising.mst.edu/handbook/adviseeresp.

All complaints regarding classes, or professors should be discussed with your professors, advisor, or department chair. Should you need further assistance or the problem cannot be resolved within your academic department, the Office of Undergraduate Studies or Office of Graduate Studies may be able to help. Visit http://ugs.mst.edu or http://grad.mst.edu for details about who to contact for your particular needs.

Personal/Professional Resources

Counseling, Disability Services and Student Wellness (CDSW) promotes self-awareness and skill development to support individual success and well-being. Free individual counseling services, support groups, disability support services, and case management services are offered to all students needing assistance for personal reasons. Located at 204 Norwood Hall, 573-341-4211, counsel@mst.edu, http://counsel.mst.edu/.

Additional resources in the Rolla area are listed below. Case management can provide referrals, but please note that there may be a need for insurance or additional fees.

  • Center Clinic - 573-364-2007
  • Mercy Clinic (also has psychiatrists and psychologists) - 417-820-3128
  • Pathways - 888-403-1071
  • Your Community Health - 573-426-4455

Student Health Services provides care on a walk-in basis Monday, Tuesday, Wednesday, and Friday from 8:00 a.m. - 4:30 p.m. and Thursdays from 9:00 a.m. - 4:30 p.m. The building closes at 5:00 p.m. daily. Located at 910 W 10th St, 573-341-4284, mstshs@mst.edu, http://studenthealth.mst.edu/.

If non-emergency, after hours medical care is needed, please visit the urgent care clinic or community health agency for services.

Please note that there may be a need for insurance or additional fees.

Career Opportunities and Employer Relations (COER) is dedicated to helping students and alumni pursue their career dreams. COER offers a variety of professional development services to students and alumni including a Professional Development Plan to help guide current students through activities they should be doing year by year at Missouri S&T. Located on the third floor of Norwood Hall, 573-341-4343, career@mst.edu, http://career.mst.edu/.

Contacts/Reporting

    In case of emergency, please call 911.

Students must either renew their current permit or sign up to receive a parking permit. Students are placed on a waiting list, permit priority is based on academic level (i.e. issued to seniors first). On street parking is available around the campus; vehicles must be moved every 72 hours otherwise they will be towed.  For more information visit G10 Campus Support Facility, 573-341-4300, parking@mst.edu, http://police.mst.edu/parking/parking/.

The City of Rolla offers reserved off street parking in two parking lots located near Downtown Rolla on a first come first serve basis. Visit http://www.rollacity.org/maps/maps.shtml for more information on parking in Downtown Rolla.

The Student Financial Assistance Office is available to help students at every stage during their degree attainment regarding scholarships, FASFA information, student loans, etc. located at F-1 Parker Hall, 573-341-4282, SFA@mst.edu, http://sfa.mst.edu/.

Fee Adjustment Appeal is available for students who experience extenuating circumstances impacting their ability to attend, complete, and succeed at Missouri S&T.  Extenuating circumstances include, but are not limited to, medical/mental health issues, illness/death in family, being the victim of a crime or traumatic event, or other personal crises.

A student must provide documentation of the circumstances, this may include medical records, letters from a doctor or counselor, court records, obituaries, letters of support, or other forms of documentation. A student must also write a personal statement describing the circumstances that impacted their performance and academic pursuits in addition to what has been done to manage or rectify the problem.  

A student who believes that a greater adjustment of educational fees should be issued or that he/she should not be charged a late registration fee can file the Fee Adjustment Appeal Form available at the Office of the Registrar located at 103 Parker Hall, 573-342-4181, registrar@mst.edu.

Members of Student Council serve as representatives for Missouri S&T students as a whole and encourage students to voice their thoughts and concerns about the Missouri S&T campus community at https://stuco.mst.edu/.

To submit a concern regarding policy or behavioral issues pertaining to an individual student or Recognized Student Organization (RSO) at Missouri S&T, visit http://dos.mst.edu/studentorganizationincidentreport.

Policy compliance may pertain to the Standard of Conduct for individuals and Recognized Student Organizations, Social Guidelines, Constitution and By-laws for Interfraternity Council and/or Panhellenic Council, (Inter) National policies and procedures, or any federal, state, or local law.

Reports of sex discrimination can be made by email, phone, or in person. Reports are sent directly to the university's Title IX Coordinator, who oversees all sex discrimination matters at the institution. Upon receipt of the report and depending on the detail of the information provided, the institution will take reasonable steps to investigate the matter, stop the harassment, prevent its recurrence and remedy its effects.

Reports may also be made by submitting the online form located at http://chancellor.mst.edu/diversityandinclusioncommittee/incidentreport. You have the right to remain anonymous on this form but please be aware that the more details we possess, the better our ability to conduct a thorough investigation. To remain anonymous, simply leave out your identifying information. Without this information, the form will be submitted anonymously.

Housing and Dining

Students that are freshman, sophomore, and/or under the age of 21 are required to live in university-approved housing such as the Residence halls, Christian Campus Fellowship (CCF), or a Greek House. For information, visit 205 West 12th Street, Rolla, MO 65409, 573-341-4218, reslife@mst.edu, http://reslife.mst.edu/livingoptions/residencyrequirement/.

Missouri S&T offers several dining options on campus and in the residence halls. For more information about meal plans and dining locations, visit http:/new.dineoncampus.com/mst.

The best place to start if you are having issues with housing or your roommate is your community Resident Assistant. Resident Assistants are student staff members who live within each residential community or on each floor. They are trained in helping students navigate tough situations such as roommate conflicts, academic concerns, personal struggles, or emergencies. They will also connect you with other Residential Life and campus resources. Each Residential Area is also staffed with a full-time, professional Resident Director. The Resident Director supervises the Resident Assistants along with day to day building operations. They are there to assist students and may be reached by visiting the front desk of each residential complex. For more information visit 205 W. 12th Street, 573-341-4218, reslife@mst.edu, http://reslife.mst.edu

Additional Questions

A student at the University assumes an obligation to behave in a manner compatible with the University's function as an educational institution and voluntarily enters into a community of high achieving scholars. A student organization recognized by the University of Missouri also assumes an obligation to behave in a manner compatible with the University's function as an educational institution. Consequently, students and student organizations must adhere to community standards in accordance with the University’s mission and expectations.

These expectations have been established in order to protect a specialized environment conducive to learning which fosters integrity, academic success, personal and professional growth, and responsible citizenship.

For more information visit the Office of the Dean of Students located at 107 Norwood Hall, 573-341-4209, dos@mst.edu, http://dos.mst.edu

There is not a Dean’s List at Missouri S&T, however, students may be recognized for academic excellence through their department or the Office of the Registrar’s honor roll.

While there is not a specified parent’s weekend, Parent & Family Relations offers opportunities for parents and families to engage with their students on campus during homecoming weekend at the Parent Reception. Additionally, Parent & Family Relations hosts the Miner Adjustment parent information session the Saturday of new student move-in. For more information about Parent & Family Relations, visit 107 Norwood Hall, 573-341-4209, parents@mst.edu, http://parents.mst.edu.

Intramural-Recreational Sports at Missouri S&T provides opportunities for students, staff, and faculty to participate in intramural activities. Broad selections of events are available, both formally and informally, for men and women interested in single, dual, and team sports, no matter their skill level. For more information, visit Gale Bullman Multi-Purpose Building, 573-341-4226, studrec@mst.edu, http://studentrec.mst.edu/intramuralsports/.

Phelps County Bank (PCB) branch located in Havener Center room 102 offers notary public services. The PCB branch is open Monday - Friday 8:00 a.m. - 4:30 p.m., http://havener.mst.edu/services.

You can visit http://calendar.mst.edu for campus events, as well as https://orgsync.com/622/community/calendar?view=calendar for Registered Student Organization Events. Missouri S&T’s Leach Theatre http://leachtheatre.mst.edu, hosts a variety of events each year, or you can visit http://visitrolla.com/calendar-of-events for other local information.

Student Affairs is committed to providing programs and services that support student’s personal and professional development. We encourage all students to utilize the resources and opportunities available at Missouri S&T to enhance their student experience. If you have additional questions or are uncertain which resource to contact please reach out to Student Affairs in 107 Norwood Hall, 573-341-4292, stuaff@mst.edu, http://stuaff.mst.edu.